FAQ

Way to Buy the Product from

 NIKUNJMART.COM

A. From our website www.nikunjmart.com or Mobile App nikunjmart

# Search or select the product you want.

# Click Add to Cart to add selected product to your cart.

# click to the My Cart on the top of right corner.

# Click to Checkout to login or fill your contact and shipping address.

# Select the shipping method.

# Select the mode of your payment.

B. From our Facebook/Twitter/Instagram.

Please message us your contact information with product details as below,

# Full name

# Contact number

# Delivery address

# Product name or Product code

C. From Phone or SMS

Yes, you can place your order Calling or sending SMS at  as below,

# Full Name

# Contact Number

# Delivery Address

# Product Name or Product Code

D. How do I pay for a nikunjmart.com purchase?

- Nikunj mart provides you 4 different easy payment option as below

A. Cash on Delivery

B. Digital payment (Esewa & Khalti)

C. Money Transfer

D. Bank Deposite

You can shop on nikunjmart.com by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own nikunjmart.com account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list. You will also be able to rate/review products and sellers.

It is easy to update your nikunjmart.com account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your orders on nikunjmart.com .

·                Manage/edit your personal data like address, phone numbers, email ids

·                Change your password

·                Track the status of your orders

·                Cancel / return or replace request

If you’ve just finished placing your order, please send us an email at sales@nikunjmart.com and we’ll try to modify your order. If for some reason you wish to cancel your order and provided we haven’t shipped it yet, you may contact our customer service agents at (01) 5539208 during office hours ( 10am - 6pm ) or drop us an email at sales@nikunjmart.com

Note:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, the shipping or delivery charge bear by customer.

You Can not cancel the order If same product successfully delivered.

Step 1: To return or replace an item, please call us at 01-5539208 or fill product return form with the following details with in 3 Days :

·                contact information.

·                the reason for product return or replacement.

·                the official receipt provided as proof of purchase.

Please click here to see the return and replacement policy.

For some products sold by nikunjmart.com , If covered under a manufacturer's warranty or guarantee it will be displayed on product description.

Warranty: For some products sold by nikunjmart.com covered under a manufacturer's warranty, to claim warranty you can contact authorize service centre provided by manufacturers to repair their products. or you can contact us for more help at customer care center.

Customer Support

Call us at 9802077613, 9802077614

Nikunjmart.com  Customer Service Hours:

Sunday - Friday: 9 AM to 7 PM (Call Center) | 9 AM to 11 PM (Social Media)

Saturday: 10 AM to 5 PM (Call Center) | 9 AM to 11 PM (Social Media)

You can also mail us at sales@nikunjmart.com