Return & Exchange

Returns And Exchange

About Product Returns/ Exchange

We cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.

We can accept returns/exchange for damaged or defective goods only, and these returns must be made within 3 days of your receipt of the product.

We can accept returns/exchange wrong product has been shipped that does not match with your order Manufacturing defect in the product.

Any product bought using discount coupon will not be returned, refunded, or cancelled.

 Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund or replacement with other product, no questions asked.

Valid reasons to return an item 

1.      If the Delivered Product is damaged/defective (physically damaged or broken)

2.      If the Delivered Product is incorrect / incomplete (missing product or wrong product/ different from the product presented on website) 

3.      If the size of fashion product doesn’t fit. (wrong/different size)

4.      If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening the package)-eligible for selected product only. 

Return cycle & Pickup period 

The return request must be initiated within 7 days of product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, product is picked within 3 days after the return request is accepted for inside valley. For outside valley the period may extend to 7 days. After the item has been picked up Nikunjmart will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered. 

 Note: For outside valley returns, customer needs to drop the product at the Courier pickup location. 

Returns Pick-Up and Processing 

For returns, the address can only be changed if the pick up service is available at the new address. 

During pick-up, your product will be checked for the following conditions: 

The field executive has the right to refuse to accept the return if any of the above conditions are not met. 

The refund will be processed once the product is picked and quality checked by Nikunjmart.com 

How To Return/Exchange a Product

you can call our customer care at 9802077613, 9802077614 (Timing: 10 AM-6 PM Daily).

Also you can TYPE (billing number) SPACE Exchange & send email. sales@nikunjmart.com

Delivery Time

Your exchange/replacement order will be delivered as below :

Kathmandu Valley – 2-3 days

Other cities – 4-6 days Refund 

The refund will be processed after the product is picked and quality checked by the QC Team. The refund time depends on the payment method which is mentioned below.     

Cash Deposite in Bank within 5-7 working days.

Digital Payment Gateway within 5-7 working days.

Khalti/ Esewa

Delivery charge refund 

·         If the refund is initiated due to “no longer needed” &  “change of mind” -then the shipping charge will not be refunded 

·         If the refund is initiated due to wrong/defective/damaged/quality issue then the shipping charge will be refunded

Customer Support

Call us at 9802077613, 9802077614.

Nikunjmart.com  Customer Service Hours:

Sunday - Friday: 9 AM to 7 PM (Call Center) | 9 AM to 11 PM (Social Media)

Saturday: 10 AM to 5 PM (Call Center) | 9 AM to 11 PM (Social Media)

You can also mail us at sales@nikunjmart.com