Terms & Conditions

Term-Conditions

Terms & Condition
Online sale Term & Conditions

Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

In these terms of sale, “we” means Status Instruments (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Order process

Goods will be sent to the address given by you in your order and stated in the Order Confirmation. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

You must add any the products you wish to purchase to your Add to Cart, and then proceed to the submit.

Price and payment

Prices for products are quoted on our website. The website contains a number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.

All prices are in Nepalese rupees.

Payment for all products must be made by following the instructions on the website. Cash on Delivery For Kathmandu

 For other cities of Nepal pre-payment through Bank Deposit, Money Transfer, Digital Payment through Esewa & Khalti App.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We provide cash on delivery service in Kathmandu, for other city of Nepal customer have to pay before delivery.

Delivery Charges:

Kathmandu Valley: Rs. Free Delivery For Mobile & Gadgets.

                                    (Will Be Charged As per location For Large Electronic Product)

Other Cities         : Will Be Charged As per location

We deliver our product in Nepal only.

Sometimes, delivery may take longer due to

bad weather
flight delays
political disruptions
other unforeseen circumstances
Returns, refunds and replacements

You are liable to get your money refunded or product exchange in case of the following scenarios:

We can accept returns/exchange for damaged or defective goods only, and these returns must be made within 2 days of your receipt of the product.

Your warranties

you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale, the information provided in your order is accurate and complete, and you will be able to accept delivery of the products.

Cancellation by the Company

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. If your order is cancelled after your payment or our bank account deposited, the said amount will be reversed back in your Bank Account.

Nikunjmart.com(Website owned by Nikunj Mart Pvt.Ltd.) shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

Return & Refund 

Returns are the provision by the sellers under different category where the option of return & refund is provided to you by the respective sellers. The return policy may not be same for all the product under a different product category.  The product which are under warranty period will be redirected to service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy. 

Valid reasons to return an item 

1.      If the Delivered Product is damaged/defective (physically damaged or broken)

2.      If the Delivered Product is incorrect / incomplete (missing product or wrong product/ different from the product presented on website) 

3.      If the size of fashion product doesn’t fit. (wrong/different size)

4.      If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening the package)-eligible for selected product only. 

Return cycle & Pickup period 

The return request must be initiated within 7 days of product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, product is picked within 3 days after the return request is accepted for inside valley. For outside valley the period may extend to 7 days. After the item has been picked up Nikunjmart will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered. 

 Note: For outside valley returns, customer needs to drop the product at the Courier pickup location. 

 

Returns Pick-Up and Processing 

For returns, the address can only be changed if the pick up service is available at the new address. 

During pick-up, your product will be checked for the following conditions: 

Category	Condition
Correct Product	Product name/IMEI/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, Accessories/ its parts  eg: lid or covers, sponge etc/starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet,  the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	No any physical damage/ no any physical deformation of the product/ there should not be scratches/ the perishable goods should not be damaged/ no any tears or holes  in any kind of fabric materials/ no any crack is breakage in any glasswares and transparent  plastic materials or PVA plastic/ no any wires disconnections/ the electronic product should  be functioning.
Undamaged Packaging	Product's original packaging/ box should be undamaged/the cover should not be tore/ the  labelling and price tags should remain as it was before.
VAT/PAN Bill	Product should be returned with VAT/ PAN bill if provided by the vendor.

The field executive has the right to refuse to accept the return if any of the above conditions are not met. 

The refund will be processed once the product is picked and quality checked by Nikunjmart.com 

 

Refund 

The refund will be processed after the product is picked and quality checked by the QC Team. The refund time depends on the payment method which is mentioned below.     

Cash Deposite in Bank within 5-7 working days.

Digital Payment Gateway within 5-7 working days.

Khalti/ Esewa

 

Shipping charge refund 

·         If the refund is initiated due to “no longer needed” &  “change of mind” -then the shipping charge will not be refunded 

·         If the refund is initiated due to wrong/defective/damaged/quality issue then the shipping charge will be refunded

 

 

Corporate Contact

Nikunj Mart Pvt. Ltd.
Prayag Pokhari, Lalitpur.

Email: nikunjmart@gmail.com

Website: www.nikunjmart.com

 

 

Customer Support

Call us at 9802077613, 9802077614.

Nikunjmart.com  Customer Service Hours:

Sunday - Friday: 9 AM to 7 PM (Call Center) | 9 AM to 11 PM (Social Media)

Saturday: 10 AM to 5 PM (Call Center) | 9 AM to 11 PM (Social Media)

You can also mail us at sales@nikunjmart.com